Fountain House, Cleeve Road, Leatherhead, Surrey KT22 7LX
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Meet the Epsom team
At SmartCare we believe our care workers are the most important part of our business. All our staff are DBS checked and all undergo a psychometrical test to show up those who have the strengths needed for effective care work. Our care workers are chosen for their experience, cheerful disposition, attention to detail, reliability and dedication to the special needs of our clients. In line with government legislation, all care workers are being trained or qualified to NVQ2/QCF2 and above. They are encouraged to attend courses specialising in Alzheimer’s, Dementia, Stroke and Learning Disabilities, Diabetes and End of Life to help them understand what is needed to meet peoples needs. All of our candidates must also supply appropriate references, which are checked thoroughly before they are taken into our employ..
Paul brings considerable experience to the financial, commercial and development of the company utilising an innovative and creative approach to the services we provide to our clients.
Paul has a particular interest in personalising the care we provide to all our clients to ensure the best outcomes and value for money. He ensures he is involved in all areas of the training and care provided by Smart Care Epsom and regularly attends courses and training on all aspects of care.
Joy is passionate about making a difference and shaping the SmartCare service to be the best. As the Registered Care Manager, Joy is responsible for all aspects of the day to day operational management of the business. This includes the recruitment of care workers, the design, implementation and on-going assessment of the care planning process and the careful implementation and monitoring of all quality systems.
Joy has over 25 years’ experience in operational management, customer relationship management and staff development and training. Joy carefully selects her staff and works closely with them to ensure client needs and outcomes are met, and that each member of the team has the opportunity to develop and enhance their caring skills within the company.
Joy holds an NVQ4 in Leadership and Management in Health and Social Care and regularly attends courses and conferences including, Dementia Awareness, End of Life Care and Safeguarding Adults.
Lydia has a sound knowledge of working within a wider professional multidisciplinary team and is committed to good working relationships with both staff and clients to ensure that the best possible care is delivered to those within our care.